Do I need to make a phone call?
No. I use email and written chat for requests, scheduling, and troubleshooting. During a session, you’ll need to be at your computer and able to use chat.
SUPPORT FAQ
Before you book a session.
Here’s how remote and on-site support work, how appointment requests are reviewed, and what the service covers.
What should I include in a request?
The exact error message, what you were trying to do, when the issue started, and what you’ve already tried. Include your device and Windows version if you know them. Leave out passwords, verification codes, and sensitive files.
Can you visit my home or repair hardware?
I offer on-site computer support in the Las Vegas area by appointment, with pricing quoted after reviewing the request. Hardware repairs, data recovery, password bypasses, and incident response remain outside this service.
Does the 24-hour response mean the issue will be fixed that day?
No. It means the first written reply. I’ll review the issue, then arrange a session based on mutual availability. I don’t offer emergency or 24/7 support.
How do you connect to my computer?
After we agree on a session, I provide connection instructions. You approve the screen-sharing or control request and remain present while I work. I end the connection when the session finishes. Don’t share your passwords or verification codes.
What if the problem can’t be fixed in the session?
The $59 fee covers up to 45 minutes of troubleshooting for one agreed issue, plus written findings and next steps. Resolution isn’t guaranteed. Some problems need vendor assistance, hardware work, or more investigation. Additional paid work requires a separate agreement.
When do I pay, and what are the cancellation terms?
I review the request first. After we agree on the work and appointment, I provide the cancellation/refund terms and send a PayPal invoice. Payment is due before the session. Review those terms before paying.
Do you support Henderson and North Las Vegas?
Yes, for remote support. On-site visits are reviewed individually in the Las Vegas area; send your neighborhood or ZIP code to check coverage. You need a working internet connection and must stay at the computer during the session.